Reference

How we collect, use and protect your information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep the lobby secure. You control your data; we explain what we gather and how you can request changes or removal.

Account dataPayment recordsDevice informationCookie preferencesWithdrawal history
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456bd How we collect, use and protect your information
DATA HANDLING

How we secure and manage your information

We encrypt login sessions and payment instructions so your bKash, Nagad or Rocket transfers stay private. Cookies help us remember your language choice and keep you logged in; you can clear them anytime without losing your account. We store transaction history for the period local regulation requires, then archive or delete older records. If you close your account, we remove personal identifiers within the timeline our compliance team follows.

Session encryption

Every login and deposit instruction travels over an encrypted link. Your bKash, Nagad or Rocket PIN stays on your own device; we never see it and we never store it in our database.

Cookie use

We set cookies to remember your preferred language, keep you logged in across pages, and measure which lobby sections visitors explore most. Turn them off in your browser if you prefer; core account and payment functions still work.

Retention policy

We keep account and transaction records for the minimum period local law and payment-processor agreements require. After that window closes, we anonymise or delete the data so it no longer identifies you personally.

Your rights

You can request a copy of your data, correct an outdated detail, or ask us to delete your account and associated records. Reach support through live chat, email or the account portal; we process each request within the timeline local regulation sets.

PRIVACY CONTACT

Reach us about your data

If you want to see what information we hold, update a detail, or request deletion, contact our support team. We handle privacy requests the same way we handle account questions—quickly and directly.

Live chat Open the chat widget in the lobby footer and choose the privacy or account topic. An agent will pull your record and guide you through the request or correction you need.
Email Send your request to the support address listed in your account dashboard. Include your registered mobile number so we can verify the account and respond with the information or confirmation you asked for.
Account portal Log in and visit the settings panel. The privacy tab shows what data categories we store; you can download a copy or flag a field for review if something looks incorrect.

Common questions about your data

We collect your mobile number, email, device identifier, payment records from bKash, Nagad or Rocket, and transaction history. We need these to verify your account, process deposits and withdrawals, and meet regulatory requirements in eligible regions.

We share payment details only with the processor handling your bKash, Nagad or Rocket transfer so the funds can move between your wallet and your account. We do not sell or rent your information to advertisers or other platforms.

Log into your account, open the settings panel, and visit the privacy tab. You can download a summary or contact support to request a complete copy of your record, including transaction history and account activity logs.

Yes. Contact support through live chat or email and ask for account closure. We will delete your personal identifiers within the period our compliance and payment-processor agreements require, then anonymise any remaining transaction records.

We set session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to see which lobby sections visitors use most. You can disable them in your browser; account and payment features still function.

We retain deposit, withdrawal and bet records for the minimum period local law and payment agreements require, usually between one and seven years depending on your jurisdiction. After that window we anonymise or delete the data so it no longer identifies you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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